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I do not see my SNX staking position or history on ETH Mainnet

If you cannot see your staking position on https://420.synthetix.io/, there are a few possible reasons.

Common Causes

  • You are connected with the wrong wallet
  • You are connected to the wrong network
  • Your position was liquidated
  • Your account has outstanding debt
  • Your account requires recovery

Steps to Fix

1. Confirm you're using the correct wallet and network
  • Make sure you are connected with the same wallet address you originally used for staking
  • Ensure your wallet is connected to Ethereum Mainnet
  • If you previously staked using a legacy system, you may also need to check Optimism

If the wrong wallet or network is selected, your staking position will not appear.

2. Check for liquidation

If your collateralization ratio (C-Ratio) fell below the required threshold, your position may have been liquidated.

If liquidation occurred:

  • Your staking position will no longer appear
  • Any remaining SNX may be visible in your wallet, depending on the liquidation outcome

Liquidated positions cannot be recovered.

3. Check for outstanding debt

If your account has unresolved debt, your staking position may not display correctly.

In some cases:

  • The account must be recovered by Support before it becomes visible again
  • If you believe you have no debt, try switching your wallet network to Optimism and check again
4. Account recovery

If:

  • You are connected to the correct wallet
  • You are on the correct network
  • Your position was not liquidated

Then your staking account may require manual recovery.

Account recovery must be handled by Support.

Still Not Seeing Your Position?

If you've checked all the steps above and still don't see your staking position, contact Support and include:

  • Your wallet address
  • The network you used (Ethereum Mainnet or Optimism)
  • When you originally staked SNX (if known)

This will help the team investigate and assist you more quickly.