FAQ & Support

Frequently Asked Questions

Q: When will Synthetix Mainnet perps trading go live? A: The launch date has not been announced yet. This documentation will be updated as soon as more details are available.

Q: Can I create a new account on Optimism, Arbitrum, or Base? A: No. New account creation is disabled on all legacy deployments. Only existing users can access Optimism. Arbitrum and Base are fully deprecated.

Q: How do I manage my existing perps positions on Optimism? A: Connect your wallet to Synthetix Exchange on Optimism. You can manage, modify, or close your positions and withdraw unused sUSD margin.

Q: What should I do if I am missing margin from Arbitrum or Base? A: For Arbitrum, all margin has been returned to traders. For Base, margin will be returned in the weeks following deprecation. If you used multicollateral or have a custom setup, please join the Synthetix Discord and create a support ticket.

Q: Where can I get help or support? A: Please join the Synthetix Discord and create a support ticket for any trading-related issues or questions.